Chandelier restoration, spares, parts and accessories
My Account Tel: +44 (0)1206 332938 Email: [email protected]

Privacy Policy

1.       Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine
         the purposes and means of the processing of that personal data.    
 
1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our
         of cookies when you first visit our website. For full details please visit Cookie Information .

1.4    Our website incorporates privacy controls which affect how we will process your personal data. We do not use direct marketing.

1.5    In this policy, "we", "us" and "our" refer to King’s Chandelier Services Ltd.[ For more information about us, see Section 13.]

2.       Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

3.       How we use your personal data

3.1    In this Section 3 we have set out:
(a)    the general categories of personal data that we may process;
(b)    [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];
(c)    the purposes for which we may process personal data; and
(d)    the legal bases of the processing.

3.2    We may process data about your use of our website and services ("usage data").  The usage data may include your IP address, geographical location, browser type
         and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of 
         your service use. The source of the usage data is Google Analytics and StatCounter, our analytics tracking systems. This usage data may be processed for the purposes
        of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website
        and services.

3.3    We may process your account data ("account data"). The account data may include your name and email address.  The source of the account data is you or your
         employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, 
         maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper
         administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4    We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number,
         email address, gender, date of birth, and employment details (not all of this information is required by our website but we have included this for the purposes of 
         transparency). The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is
         consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking
        steps, at you request, to enter into such a contract.

3.5    We may process your personal data that are provided in the course of the use of our services ("service data").  The service data may include your name, address, 
         telephone number, email address and any alternative contact details provided by yourself. The source of the service data is you, your authorized representative or your    
         employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, 
         maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper
        administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.6    We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the
         purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the
         proper administration of our website and business] OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a   
        contract.

3.7    We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the
         purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.8    We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data
         may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer.   
         The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships
         with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this
        processing is consent OR our legitimate interests, namely the proper management of our customer relationships.

3.9    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction
         data"). The transaction data may include your contact details, your card details, bank details and the transaction details. The transaction data may be processed for the
         purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a
         contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website
         and business.

3.10  We may process information that you provide to us for the purpose of subscribing to our email notifications ("notification data"). The notification data may be processed
         for the purposes of sending you the relevant notifications. The legal basis for this processing is consent OR the performance of a contract between you and us and/or
         taking steps, at your request, to enter into such a contract.

3.11  We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the
         communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website
         contact forms.  The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our
         legitimate interests, namely the proper administration of our website and business and communications with users.

3.12  We may process account data and transaction data. This data may include your name, address, email address, any other contact details you provided and details of your
         transaction with our company including card details, bank details. The source of this data is you, your employer or your authorized representative.  This data may be 
         processed for the requirements of our legal obligations with HMRC. The legal basis for this processing is consent OR our legitimate interests, namely The legal basis for
         this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or
         taking steps, at your request, to enter into such a contract.

3.13  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court
         proceedings   or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our 
         legal rights, your legal rights and the legal rights of others.

3.14  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or 
         obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.15  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such
         processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural
         person.

3.16  Please do not supply any other person's personal data to us, unless we prompt you to do so.

4.       Providing your personal data to others

4.1    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance  
         coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or
         out-of-court procedure.

4.2    We may disclose your enquiry data, and/or transaction data to our suppliers and or couriers insofar as reasonably necessary for the performance of a contract between you
         and us and/or taking steps, at your request, to enter into such a contract.  Our suppliers and couriers are UK based.

4.3    Financial transactions relating to our website and services are handled by our payment services providers, PayPal. We will share transaction data with our payment 
         services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating 
         to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at PayPal Privacy Policy

4.5    We will only disclose your enquiry data to a selected third party supplier of goods and services after discussion with yourself and having received your authority to do so for
         the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller 
        in relation to the enquiry data that we supply to it, such supply of enquiry data will be copied in to yourself; and upon contacting you, each such third party will supply to you
        a copy of its own privacy policy, which will govern that third party's use of your personal data.

4.6    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with
         a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data
         where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court 
        procedure.

5.       International transfers of your personal data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2    The hosting facilities for our website are situated within United Kingdom.

5.4    We use Google Analytics to analyse the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are:
         Marketing.  The information is stored in United States of America. Google is self certified with compliance with the EU-US Privacy Shield
         https://www.privacyshield.gov/welcome.    http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm

5.5    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent
        the use (or misuse) of such personal data by others.

6.       Retaining and deleting personal data

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention 
         and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

        (a)    Usage data server log data is retained for a period of 30 days by our third party web-designers and hosting company.
        (b)    Transaction Data is retained for six years following the end of year of the completed transaction to comply with the legal requirements set by HMRC.
        (c)    Enquiry Data and Correspondence Data is retained as set in (b) above if resulting in Transaction Data.  Alternatively the period is a minimum of thirty days and
                maximum of thirty-six months.

6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of
         retention based on the following criteria:
 
        (a)    If there is a legal requirement for the data to be retained.
        (b)    Whether it is necessary to continue to retain this data i.e. to complete an existing, ongoing contract or for referral to past and previous contracts for the assistance to 
                you/us in future contracts.
       (c)    If your consent remains in place.
      (d)    Any reason previously mentioned in this Privacy Policy but not limited to this Privacy Policy i.e. should an Organisation, Legal Body, Government Department or
              Individual present a case relating to the retention of an individuals data for legal purposes.

6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which
         we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7.       Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3    We will NOT notify you of changes OR significant changes to this policy by email or through the private messaging system on our website. It will be the responsibility of the
         individual to ensure that they are happy with the Privacy Policy when using the website or contacting us via email, fax or post.

8.       Your rights

8.1    In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in
         our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2    Your principal rights under data protection law are:
 
         (a)    the right to access;
         (b)    the right to rectification;
         (c)    the right to erasure;
         (d)    the right to restrict processing;
         (e)    the right to object to processing;
         (f)    the right to data portability;
        (g)    the right to complain to a supervisory authority; and
        (h)    the right to withdraw consent.

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional
          information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal 
         data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but
         additional copies may be subject to a reasonable fee. You can access your personal data by logging into your customer account on our website.

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data
         about you completed; you can do this by signing into your customer account on our website.

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer
         necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the
         processing under certain rules of applicable data protection law; and the personal data have been unlawfully processed. However, there are exclusions of the right to 
        erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal
        obligation; or for the establishment, exercise or defense of legal claims; in accordance with our legal obligation to maintain records for HMRC details of sales transactions
        including personal data and transaction data pertaining to the sale are retained for the period of seven years (Six years plus the year end following the transaction).

8.6   In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; 
       processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment,
       exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we
       may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the
       protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7  You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the
       processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the
      purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can
      demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or 
     defence of legal claims.

8.8  You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an
       objection, we will cease to process your personal data for this purpose.

8.9  You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular
      situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10  To the extent that the legal basis for our processing of your personal data is:
         (a)    consent; or
         (b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
                  and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine- 
                 readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority
         responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not
         affect the lawfulness of processing before the withdrawal.

8.13  You may exercise any of your rights in relation to your personal data by written notice to us at our registered office address which can be found at 
         www.kingschandeliers.co.uk/ .

9.       About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then
        sent back to the server each time the browser requests a page from the server.

9.2   Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless
        deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3   Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in
        and obtained from.

10.    Cookies that we use

10.1  We use cookies for the following purposes:

        (a)    authentication - we use cookies to identify you when you visit our website and as you navigate our website cookies used for this purpose are: _cfduid .
        (b)    status - we use cookies [to help us to determine if you are logged into our website cookies used for this purpose are:kc.sec_id;
        (c)    [personalisation - we use cookies [to store information about your preferences and to personalise the website for you][ (cookies used for this purpose are: [identify
               cookies])]]; This section is not relevant to our website at this time but has been retained in the Privacy Policy for transparency.
        (d)   security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect
               our website and services generally cookies used for this purpose are: _cfduid;
        (e)  advertising - we use cookies to help us to display advertisements that will be relevant to you cookies used for this purpose are: This section is not relevant to our
              website at this time but has been retained in the Privacy Policy for transparency.
        (f)  analysis - we use cookies to help us to analyse the use and performance of our website and services cookies used for this purpose are: PHPESSID, _utma, _ga)
        (g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally cookies used for this purpose are:
              _EU_cookie_law_consent.
       (h)  social media – social media links are on our website, cookies for this purpose are; Pinterest  _pinterest_cm Expiry Eleven months; Facebook datr, pl, xs Expiry 30 days;
             Twitter csrf_same_site_set expiry 60 days;
 
11.    Cookies used by our service providers

11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered
         relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant
         cookies are: Marketing.

11.3  We use the third party WordPress.com to publish our blog. This service uses cookies to monitor the performance and effectiveness. You can view the privacy policy of this
         service provider at http://automattic.com/privacy.  Our blog site is hosted by WordPress.com run by Automattic Inc. thereby information relating to cookies the third party
         direct.

11.4  Our third party website designers use cookies on the website to ensure the website is performing as it should be and for security purposes.  You can view the privacy policy
          of this service provider at https://www.upshotmedia.co.uk/privacy-policy

12.    Managing cookies

12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can
         however obtain up-to-date information about blocking and deleting cookies via these links:
       (a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);
       (b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
       (c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);
       (d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
       (e)    https://support.apple.com/kb/PH21411 (Safari); and
       (f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2  Blocking all cookies will have a negative impact upon the usability of many websites.

12.3  If you block cookies, you will not be able to use all the features on our website.

13.    Our details

UK companies must provide their corporate names, their registration numbers, their place of registration and their registered office address on their websites (although not necessarily in this document).
Sole traders and partnerships that carry on a business in the UK under a "business name" (i.e. a name which is not the name of the trader/names of the partners or certain other specified classes of name) must also make certain website disclosures: (i) in the case of a sole trader, the individual's name; (ii) in the case of a partnership, the name of each member of the partnership; and (iii) in either case, in relation to each person named, an address in the UK at which service of any document relating in any way to the business will be effective. All websites covered by the Electronic Commerce (EC Directive) Regulations 2002 must provide a geographic address (not a PO Box number) and an email address. All website operators covered by the Provision of Services Regulations 2009 must also provide a telephone number.

13.1  This website is owned and operated by King’s Chandelier Services Ltd

13.2  We are registered in [England and Wales] under registration number 06260527, and our registered office is at Riverside House Maldon Road Heckfordbridge Colchester
         Essex UK CO3 0SW

13.3    You can contact us:

(a)    by post, to King’s Chandelier Services Ltd Riverside House Maldon Road Heckfordbridge Colchester Essex CO3 0SW UK
(b)    using our website contact form; contact us
(c)    by telephone, on the contact number published on our website from 10a.m. to 3.pm. Monday to Friday; or
(d)    by email, using [email protected]

14.    Data protection officer

Some data controllers and data processors will have an obligation to appoint a data protection officer (DPO). The basic obligation is set out in Article 37(1) of the GDPR:
"(1) The controller and the processor shall designate a data protection officer in any case where: (a) the processing is carried out by a public authority or body, except for courts acting in their judicial capacity; (b) the core activities of the controller or the processor consist of processing operations which, by virtue of their nature, their scope and/or their purposes, require regular and systematic monitoring of data subjects on a large scale; or (c) the core activities of the controller or the processor consist of processing on a large scale of special categories of data pursuant to Article 9 and personal data relating to criminal convictions and offences referred to in Article 10."
Article 13(1)(b) of the GDPR provides that:

"(1) Where personal data relating to a data subject are collected from the data subject, the controller shall, at the time when personal data are obtained, provide the data subject with all of the following information ... (b) the contact details of the data protection officer, where applicable".

See also Article 14(1)(b).

14.1  Our data protection officer's contact details are: N Willett, King’s Chandelier Services Ltd, Riverside House, Maldon Road, Heckfordbridge, Colchester, Essex CO3 0SW
 
 
Additional Notes For Information Purposes only This Privacy Policy was updated in accordance with GDPR 24th May 2018

WE SHIP WORLDWIDE

Our international postage prices are calculated on heavier orders. if your order is for lighter goods be assured we will give partial refunds on postage overcharges. Bulk orders of chains and cables may be subject to a postage surcharge. Heavier chain and electric cable are exempt from the online quoted postage charges, postage costs will be emailed to you - for postage quotes please email [email protected].

Orders over Five Hundred Pounds please contact for carriage quotation. International orders of a weight over 2kg may be subject to a shipping surcharge - please contact for details.